Support

Last updated: July 25, 2026

Most questions have a quick answer below. Need us directly? Jump to the contact form, or email support@growkeep.app.

Your account

I signed in with Apple — what's my password?

You don't have one. Sign in with Apple doesn't create a GrowKeep password: you sign in with Face ID, Touch ID or your Apple Account each time, so there's nothing to forget or reset. In the app, Settings → Account shows Signed in with Apple where the Change password row would otherwise be.

If you chose Hide My Email the first time you signed in, Apple gives us a private relay address rather than your real one. Anything we send still reaches you — Apple forwards it.

I already have an account — what happens if I sign in with Apple?

If Apple shares your real email address and it's the one your account already uses, the two are joined into a single account. Your plants, gardens, care logs, reminders and subscription all stay exactly as they were — nothing is duplicated and nothing is lost. From then on either way in works: Sign in with Apple, or the email and password you were using before.

If you choose Hide My Email, Apple gives GrowKeep a private relay address instead of your real one. That's a different address, so it signs you into a separate, empty account — no plants, and no Premium, because your subscription belongs to the original account. Nothing has been deleted: your first account and everything in it is untouched, it just isn't the one you're looking at.

To get back to it, sign out and sign in again with your email and password. If you'd rather use Apple from now on, first stop GrowKeep using your Apple Account — open the iOS Settings app, tap your name at the top, then Sign in with Apple → GrowKeep → Stop Using Apple ID — then sign in with Apple again and choose Share My Email. Apple only offers that choice the first time you authorise an app, which is why it can't be changed from inside GrowKeep.

I forgot my password

This one is for accounts created with an email address and a password. If you signed in with Apple, see above: there is no password to reset.

Tap Forgot password? on the sign-in screen and enter the email you signed up with — if that address has a GrowKeep account, a reset link arrives within a few minutes. Check your spam folder if you don't see it.

If you're still signed in on any device, you can also change it directly: Settings → Account → Change password.

How do I change my password?

In the app, go to Settings → Account → Change password. Accounts created with Sign in with Apple have no password, so that row reads Signed in with Apple instead.

How do I delete my account?

Go to Settings → Account → Delete account and confirm that it's you — with your password, or with the Apple sign-in sheet if that's how you sign in. This permanently deletes your account along with all of your plants, gardens, care logs, reminders and photos. It cannot be undone, so consider exporting your data first.

Deleting your account does not cancel an active subscription — subscriptions are billed by Apple and have to be cancelled separately (see below).

How do I get a copy of my data?

Go to Settings → Data & Privacy → Download my data. GrowKeep exports everything on your account as a JSON file you can save or share. This is free on every plan.

Subscriptions and billing

How do I cancel or change my subscription?

GrowKeep Premium is billed through your Apple ID, so it's managed in iOS rather than in the app: open the Settings app → tap your name → Subscriptions → GrowKeep. You can also go straight there at apps.apple.com/account/subscriptions.

Cancelling stops the next renewal. You keep Premium until the end of the period you've already paid for.

I subscribed but the app still shows me as free

Open the Premium screen and tap Restore purchases. Make sure you're signed in to the same Apple ID that made the purchase, and to the same GrowKeep account. If it still doesn't unlock, email us — include the Apple receipt and we'll sort it out.

I want a refund

Refunds for App Store purchases are handled by Apple, not by us. Request one at reportaproblem.apple.com. If something in GrowKeep went wrong, tell us too — we'd like the chance to fix it.

What's included in the free plan?

Up to 5 plants, 1 garden, 5 AI questions per month and 5 active reminders — plus overnight frost warnings, your growing zone and frost dates, seasonal tips and data export, which are free for everyone. Premium removes the limits and adds garden-level AI, planting advice, past gardens and seasons, and photos on AI questions.

Reminders and notifications

My reminders aren't arriving

Check these in order:

• Open the iOS Settings app → GrowKeep → Notifications, and make sure Allow Notifications is on.
• Check that Focus or Do Not Disturb isn't silencing them.
• Confirm the reminder isn't paused — paused reminders show a Resume button on the reminder card.

If notifications are allowed and a reminder is still overdue with nothing delivered, email us with the plant name and the reminder's schedule.

Can I mark care as done early?

Yes. Tap Done on any active reminder — GrowKeep logs the care and reschedules from that moment.

Location, frost and growing zones

Why does GrowKeep ask for my location?

Your location is used to work out your growing zone, your average first and last frost dates, and overnight frost warnings for tender plants. It's optional: you can decline the permission and type a location instead, or leave it blank and use the rest of the app normally.

My growing zone or frost dates look wrong

Go to Settings → Location and refresh your location. Zones and frost dates are derived from local temperature history, so they're an estimate for your area rather than a measurement at your address. If it's badly off, email us the location you entered and what you expected.

How do I turn frost warnings off?

There isn't a separate switch for frost alerts yet. The only control is Settings → Notifications → Push notifications, which turns off every GrowKeep notification — including your care reminders.

If you'd want frost alerts controlled separately from reminders, tell us. That's exactly the kind of request that decides what gets built next.

Using the app

Does GrowKeep work offline?

Yes. You can add plants, log care, edit and attach photos with no connection — everything is saved on the device and syncs automatically when you're back online. A small badge marks anything still waiting to sync.

How do seasons work?

Each garden tracks one active season at a time, named however fits your climate — "Summer 2026", "Wet season", anything. When it ends, start a new one and either start fresh (everything is archived with the closing season) or carry over the plants you pick. Care logs stay attached to the season they happened in, so your history reads the way the garden actually grew.

How do I add beds to my garden?

Beds are labelled sections within a garden — "Tier 1", "North bed", whatever matches how yours is laid out. Add them when you create a garden, or any time after: open the garden, tap the menu and choose Edit garden. Each garden holds up to 12.

When you add or edit a plant in that garden, you can pick which bed it lives in — useful for telling two tomatoes apart, and it gives the AI a more precise picture of what grows where.

What happens to my plants when a season ends?

Nothing is deleted. Plants you archive with the closing season keep their full history — their profiles open read-only, marked with the season they belong to — and their reminders stop on their own, so you won't be told to water a bed that's done for the year. Plants you carry over continue into the new season with everything intact.

Your care logs always stay attached to the season they happened in, and the AI can still read past seasons' history when you ask about this year's planting — that's how "how did this do last year?" gets a real answer.

Can I speak my question instead of typing it?

Yes. Tap the microphone in the Ask AI message bar and talk — your words appear in the box as you speak, so you can edit them before sending. The first tap asks for microphone and speech-recognition permission; decline it and typing carries on working normally.

If the mic does nothing, open the iOS Settings app → GrowKeep and check that both Microphone and Speech Recognition are allowed. GrowKeep's mic is separate from the keyboard's own dictation key, so it works whether or not keyboard dictation is switched on.

How does the AI know about my plants?

When you ask a question, GrowKeep sends that plant's or garden's profile and care history — including your growing zone and frost dates, and photos from your care logs where they help — so the answer is about your plant rather than the species in general. Follow-up questions remember the conversation, and for gardens with history the AI can compare against past seasons too. It's advice, not a diagnosis: for anything valuable or unusual, check with a local expert.

The AI can read your records but cannot change them. It never adds plants, logs or reminders on your behalf.

Contact us

Bug reports, feature requests, billing, your account — pick a category and it reaches the right place. GrowKeep is built by a very small team and user reports genuinely shape what gets built next — if something is missing or in your way, tell us.

Privacy and terms

Our Privacy Policy explains exactly what we collect and why, and our Terms of Service cover use of the app.